Tselana Travel
15 rue Monsigny
75002 Paris France
Tel : +33 1 55 35 00 30
Fax : +33 1 42 60 09 88

E-mail : info@tselana.com
www.tselana.com

SARL Capital of 69 398,30 €
RCS Paris 449 985 506
Groupama
Immatriculation n° IM075120084
Civil responsibility : HISCOX

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- to not communicate this personal information to any person outside of Tselana Travel.
You have access to this information, a changing, correction and suppression right that concerns you (Art. 34 of the law “Computer and liberties”). To exercise it, contact Tselana Travel by email at info@tselana.com.

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Code of Tourism: contract to sell travel and holidays
Article R211-3
Amended by Decree No. 2009-1650 of 23 December 2009 - art. A.
Subject to the exclusions in the third and fourth paragraphs of Article L. 211-7, any offer or sale of travel services or stays result in the delivery of appropriate documents that match the rules defined by this section.
In case of sale of airline tickets or tickets on a regular line not accompanied by services related thereto, the seller delivers to the purchaser one or more tickets for the entire trip, issued by the carrier or under its responsibility. In the case of transport on demand, the name and address of the carrier for whom the tickets are issued, must be mentioned.
The separate billing of various components of a package does not exempt the seller to fulfill its are made by the regulatory provisions of this section.

Article R211-3-1
Created by Decree No. 2009-1650 of 23 December 2009 - art. A.
The exchange of pre-contractual information or the provision of contractual conditions shall be in writing. They can be done electronically under the conditions of validity and exercise under sections 1369-1 to 1369-11 of the Civil Code. Mentioned the name or business name and address of the seller and the indication of its registration under a of section L. 141-3 or, where applicable, the name, address and details of registration of the federation or union mentioned in the second paragraph of Article R. 211-2.

Article R211-4
Created by Decree No. 2009-1650 of 23 December 2009 - art. A.
Before signing the contract, the seller must provide the consumer with information on prices, dates and other aspects of the services provided during the trip or stay such as:
1° The destination, means, characteristics and categories of transport used;
2° The type of accommodation, its location, its comfort and its main features, its approval and tourist classification corresponding to the regulations or customs of the host country;
3° The benefits of proposed restoration;
4° A description of the itinerary is a tour;
5° The administrative and health to be done by nationals or by nationals of another Member State of the European Union or a State Party to the Agreement on the European Economic Area in the event, including crossing borders and their times of completion;
6° visits, excursions and other services included in the package or available at an extra cost;
7° The minimum or maximum size of the group for the journey or the stay and, if the journey or stay is subject to a minimum number of participants, the deadline for informing the consumer in case of cancellation the trip or stay; this date cannot be mounted within twenty one days before departure;
8° The amount or percentage of the price to be paid as a deposit on signing the contract and the schedule of payment of the balance;
9° The terms of price adjustment as provided for in the contract pursuant to Article R. 211-8;
10° The cancellation of the contract;
11° The cancellation policy set out in Articles R. 211-9, R. 211-10 and R. 211-11;
12° The information on the optional conclusion of an insurance contract covering the consequences of certain cases of cancellation or assistance contract covering certain risks, including repatriation costs in case of accident or disease;
13° When the contract includes air transportation, information for each flight segment, referred to in Articles R. 211-15 to R. 211-18.

Article R211-5
Amended by Decree No. 2009-1650 of 23 December 2009 - art. A.
The prior information to the consumer binds the seller, unless in the latter the seller expressly reserves the right to change certain elements. The seller must, in this case clearly indicate to what extent these changes may occur and any elements.
In any event, changes to the prior information must be communicated to the consumer before the contract is concluded.

Article R211-6
Amended by Decree No. 2009-1650 of 23 December 2009 - art. A
The contract between the seller and the buyer must be in writing, in duplicate, one of which is given to the purchaser, and signed by both parties. When the contract is concluded electronically, is made under sections 1369-1 to 1369-11 of the Civil Code. The contract must contain the following clauses:
1° The name and address of the seller, its guarantor and insurer and the name and address of the organizer;
2° The destination or destinations of travel and, in case of a holiday, the various periods and their dates;
3° The means, characteristics and categories of transport used, the dates and places of departure and return;
4° The type of accommodation, its location, its comfort and its main characteristics and its tourist classification under the regulations or customs of the host country;
5° The benefits of proposed restoration;
6° The itinerary is a tour;
7° visits, excursions or other services included in the total price of the trip or stay;
8° The total price of services billed and an indication of any possible review of the billing pursuant to the provisions of Article R. 211-8;
9° The indication, if any, charges or fees for certain services such as landing taxes, embarkation or disembarkation at ports and airports, tourist taxes when not included in the price of the service or services provided;
10° The timing and mode of payment; the last payment made by the buyer will be less than 30% of the travel or holiday and must be made when submitting documents to the travel or the stay;
11° The conditions requested by the buyer and accepted by the seller;
12° The manner in which the purchaser may make the seller a complaint for non-performance or improper performance of the contract, which complaint must be sent as soon as possible, by any means to obtain a receipt to the seller, and, where appropriate, notified in writing to the tour operator and service provider concerned;
13° The deadline for informing the buyer in case of cancellation of the trip or stay by the seller if the journey or stay is subject to a minimum number of participants, in accordance with 7 of section A. 211-4;
14° The cancellation of the contract;
15° The cancellation policy provided for in Articles R. 211-9, R. 211-10 and R. 211-11;
16° Details of the risks covered and the amount of coverage under the insurance contract covering the consequences of the professional liability of the seller;
17° Information concerning the insurance contract covering the consequences of certain cases of cancellation signed by the purchaser (policy number and insurer's name) as well as information concerning the assistance contract covering certain risks, including repatriation costs in case of accident or illness, in which case, the seller must give the buyer a document specifying at least the risks covered and risks excluded;
18° The deadline for informing the seller in case of transfer of the contract by the buyer;
19° A commitment to provide the buyer at least ten days before the scheduled departure, the following information:
a) The name, address and telephone number of the vendor's local representative or, failing that, the names, addresses and telephone numbers of local organizations that can assist the consumer in case of difficulty or, failing that, the telephone number to establish urgently a contact with the seller;
b) For journeys and stays of minors abroad, a phone number and an address for direct contact with the child or the person's place of residence;
20° The termination clause and refund of the amounts paid by the buyer for non-compliance with the notice requirement to 13 ° of Article R. 211-4;
21° A commitment to provide to the purchaser, in good time before the start of the journey or stay, departure times and arrival.

Article R211-7
Amended by Decree No. 2009-1650 of 23 December 2009 - art. A.
The buyer can transfer the contract to a transferee who meets the same conditions as him for the trip or stay, as long as the contract has no effect.
Unless stated more favorable to the transferor, it must inform the seller of his decision by any means capable of producing an acknowledgment within seven days before the trip begins. In the case of a cruise, this period is extended to fifteen days. This assignment is not subject in any case, prior authorization of the seller.

Article R211-8
Amended by Decree No. 2009-1650 of 23 December 2009 - art. A.
When the contract contains an express right to revise prices, within the limits laid down in Article L. 211-12, it must indicate how the calculation, both upside and downside price changes, including the amount of transportation costs and related taxes, the currency or currencies that may affect the price of the trip or stay, the share price at which the variation applies, the course of the currency or currencies used as reference when setting the price in the contract.

Article R211-9
Amended by Decree No. 2009-1650 of 23 December 2009 - art. A.
When, before the start of the buyer, the seller is forced to make a change to one of the elements of the contract such as a significant price increase and without complying with the disclosure requirements mentioned in 13 ° of Article R. 211-4, the purchaser may, without prejudice to claiming reparation for any damages suffered, and after being informed by the seller by any means to obtain an acknowledgment:
- Either cancel the contract without penalty and get an immediate refund of money paid;
- Or accept the modification or replacement trip offered by the vendor; an addendum detailing the changes is then signed by the parties, any decrease in price is deducted from the sums remaining due by the purchaser and, if the payment already made by the latter exceeds the price of the service changed, the overpayment must be returned before the date of his departure.

Article R211-10
Amended by Decree No. 2009-1650 of 23 December 2009 - art. A.
In the case provided for in Article L. 211-14, where, before the start of the buyer, the seller cancels the trip or stay, he must inform the buyer by any means to obtain a receipt, the purchaser, without prejudice to recourse for damages possibly incurred, obtains from the seller and the immediate repayment of sums paid without penalty, the purchaser receives, in this case, compensation at least equal to the penalty he would pay if the cancellation was a result of her on that date.
The provisions of this Article shall in no way prevent the conclusion of an amicable agreement to be acceptance by the buyer, a journey or holiday alternative proposed by the seller.

Article R211-11
When, after the departure of the buyer, the seller is unable to provide a major part of services under the contract representing a significant percentage of the price paid by the buyer, the seller must immediately take the following without prejudice to claiming reparation for any loss suffered:
- Either offer services to replace the services provided and bear any additional cost and, if the services accepted by the buyer are of inferior quality, the seller must reimburse him, upon his return, the price difference;
- Or, if unable to propose any alternative service or if they are refused by the purchaser for valid reasons, provide the buyer at no extra price of tickets to ensure his return in conditions that may be deemed equivalent to the place of departure or to another location agreed by both parties.
The provisions of this Article shall apply in case of non-compliance with the requirement in 13 ° of Article R. 211-4.